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Customer Care | Dynamic Scooter

FAQ

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Product Introduction Video

Have Questions? We are here to help

Dynamic Scooter is Canadian company on a mission to revolutionize short-distance transportation and change the way people get around. 

Our innovative e-scooters provide riders with an exciting, efficient, and convenient mode of transport that enables them to explore their city and the nature like never before. 

We are dedicated to providing an outstanding customer experience through unparalleled quality and service while creating value for our customers. By developing cutting edge technology and products that make urban life easier, we strive to empower consumers so they can unleash their full potential. 

Our vision is to become the world’s leading provider of electric mobility solutions: making sure every person has access to fast, reliable, sustainable travel opportunities

Only America and Canada are available now.

We provide a 12-month warranty. The Battery will come with a 14-month warranty. we offer a 30 days return policy. Please note all items must be in excellent condition with original packaging, including product tags, unworn and undamaged product and your receipt or proof of purchasing. 

Our warehouse is located in LA, USA. Orders after Feb 15th, 2024, can be shipped within 7-10 working days after ordering. If you have any questions, please contact our support team. support@dynamicscooter.com

The Model B battery specs are 36V/5Ah= 180Wh. Max range is 20km(12 miles). For someone weighing at 75kg, if going at a max speed of 25kph, you can use it for around 1-1.3 hours without problem. In case you need longer travel, you can carry a spare battery (which is only 1.3kg) and double the autonomy.

We have designed new/innovative honeycomb wheels, to increase its stability/robust, rough terrain performance and shock absorbing. Please be assured that we have conducted extensive tests on the road to meet safety requirements.

After research, we see that major airlines accept 160Wh batteries on Carry-on and few of them allow e-scooter. Some airlines accept electric devices under 200Wh. Check out our full report here: https://docs.google.com/spreadsheets/d/14w3gRKU_PLc8jkpCyac2Lc-DKLQD8rPqlV4NrzefWqE/edit#gid=1974680250

  1. Always check the battery level before you start your ride. You don’t want to be caught with a dead battery halfway through your trip.
  2. Use the right posture. Stand with your back straight and your feet shoulder-width apart on the platform. Keep your weight evenly distributed for better balance and stability.
  3. Always keep a steady speed. Maintaining a steady speed will help you save battery life and ensure a smooth ride. Avoid sudden acceleration or braking as it can be dangerous and can also reduce battery life.
  4. Wear a helmet: Always wear a helmet to protect your head in case of an accident. It’s also a good idea to wear knee and elbow pads for extra protection.
  5. Stay alert: Keep an eye out for obstacles, pedestrians, and other vehicles on the road. Always be aware of your surroundings.
  6. Maintain your Dynamic Scooter: Regularly check and maintain your Dynamic Scooter, including checking the brakes, tires, cleaning the scooter, etc.
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