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Product Guarantee | Dynamic Scooter

PRODUCT GUARANTEE

All our Dynamic Scooters are covered by product warranty from the date of purchase, beginning from the delivery date of the product.

Warranty Period:

Vehicle Body --- 1 Year

Including: Frame, motor, controller, dashboard, battery, front fork, main harness.

Accessories --- 1 Year

Including: Brake lever, throttle control and other non-consumable parts.

Consumable parts --- 1 Year

Including: Headlight, horn, fender, taillight, kickstand, foot pat and other consumable parts.

Warranty Coverage:

Our warranty covers defects in material and workmanship under normal use and maintenance.

Warranty Exclusions:

Our warranty does not cover damages resulting from accidents, misuse, neglect, or improper maintenance. Normal wear and tear, such as worn tires or scratched paint, is also not covered.

If the Dynamic Scooters are disassembled, remolded or modified by customer, or any water damage to electric parts, it will also not be covered by our Warranty.

Warranty Claim Process:

To make a warranty claim, please contact our customer service team at support@dynamicscooter.com

We will provide you with instructions for submitting a warranty claim.

You will be required to provide proof of purchase, such as a receipt or order confirmation. You may also be required to provide pictures or videos of the issue.

Once we receive and verify your warranty claim, we will repair or replace the defective part or electric scooter.

Shipping Costs:

We will cover the cost of shipping for warranty claims within Canada. However, the customer is responsible for shipping costs for warranty claims outside of Canada.

For any other accessories, you will be responsible for the cost of return shipping. Original shipping costs are non-refundable.

Non-Transferable Warranty:

Our warranty is non-transferable and only applies to the original purchaser of the Dynamic Scooter.

If you have any questions or concerns regarding our product guarantee, please contact us at support@dynamicscooter.com

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