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Returns and Refunds Policy | Dynamic Scooter

Return & Refund Policy

We want our Canadian customers to be completely satisfied with their Dynamic Scooter purchase. Thus, a 30-day guarantee is offered by us for your worry-free riding. Any return requests after 30 days purchasing will not be processed.

Return Eligibility:

To be eligible for a return, our Dynamic Scooter must be unused, undamaged, and in its original packaging. And you are also required to provide the proof of purchase.

Return Process:

To initiate a return, please contact our customer service team at support@dynamicscooter.com We will provide you with a return shipping label and instructions.

Once we receive the returned Dynamic Scooter and verify its eligibility for the return, we will process your refund or exchange.

Refund Policy:

Please note that all refunds will only be issued in the original form of payment. We will issue the refund within 14 business days of receiving the returned Dynamic Scooter. Please note that the refund may take a few days to appear on your credit card statement.

Exchange Policy:

If you would like to exchange your Dynamic Scooter for a different model, please contact our customer service team at support@dynamicscooter.com  We will provide you with instructions for exchanging your Dynamic Scooter.

Shipping Costs:

With our 30-Day Guarantee, for Dynamic Scooter return or exchange shipping fee is covered by us!

For any other accessories, you will be responsible for the cost of return shipping. Original shipping costs are non-refundable.

Non-Returnable Items:

We do not accept returns on used or damaged Dynamic Scooters or Dynamic Scooter Accessories.

If you have any questions or concerns regarding our return and refund policy, please contact us at support@dynamicscooter.com.

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